Returns Policy

We understand that sometimes you may simply change your mind about a purchase — it happens to all of us. If you decide that an item isn’t quite right for you, we’re happy to accept a return, provided the following conditions are met.

Returning an Item

Please email us to let us know of your intention to return the goods before sending them back. This helps us identify and process your return as quickly as possible.

We kindly ask that items are returned in saleable condition, unused and with their original packaging, labels and any accessories intact, where applicable. Please take care when opening and repacking items so that they can be returned in a condition suitable for resale.

• The customer is responsible for the cost of return postage for unwanted or change-of-mind returns.
• We strongly recommend using a tracked delivery service and, where appropriate, ensuring the parcel is adequately insured, as we cannot accept responsibility for goods lost or damaged while being returned to us.
• Please ensure items are packaged securely to avoid damage during return transit.

Refunds

Once we have received your returned item, we will carry out a quick inspection to ensure it is in saleable condition. All being well, we will issue your refund on the same day.

Refunds will be made using the original payment method, subject to any applicable deductions permitted by law.

. We normally process refunds on the same day that your return is received.

Your statutory rights are not affected by this Returns Policy.

If you have any questions about returning an item, please get in touch — we’re always happy to help.